Emirates Diamonds & Gold L.L.C
You can close your Emirates Gold account yourself, from inside the app. This page explains how, what gets deleted, and the one part we are not allowed to delete.
Open the app and go to More → Profile & Settings → Delete my account. Before anything happens you are shown a summary of exactly what will be removed and what has to be kept, and you confirm from there. Closure takes effect immediately.
Email info@emiratesdg.com from the address on the account, with the subject Delete my account. Send it from the account's own email address so we can tell it is you; if you cannot, we will ask for another way to verify before we act. We complete requests within 30 days.
If you have never placed an order and never submitted identity documents, there is nothing on this list. Closing the account erases everything we hold about you.
If you have bought or sold gold with us, UAE law requires us to keep part of the record for five years — Federal Decree-Law 8/2017 on VAT, and the anti-money-laundering rules for dealers in precious metals:
These are detached from your contact details, marked as belonging to a closed account, and used for nothing except the legal obligation that requires them. We cannot delete them on request, and no one at Emirates Gold can override that. After five years they are destroyed.
Closure is refused while an order or a buy-back is still in progress. There would be a delivery owed to you, or gold of yours in our hands, and no way to reach you about it. Complete or cancel it first — the app tells you which one is holding things up.