Emirates Diamonds & Gold L.L.C
This policy explains what the Emirates Gold app collects, why, who sees it, and how long we keep it. It covers the app on iOS and Android and the services behind it. It is written to be read, not to be survived.
The short version. We collect what a regulated gold dealer is required to collect, and nothing for advertising. We do not sell your data, we do not share it with advertisers, and there is no third-party tracking in the app. Some of what we hold — tax invoices and the identity documents behind a gold purchase — we are legally required to keep for five years, even after you close your account.
Emirates Diamonds & Gold L.L.C, a company registered in the United Arab Emirates, trading as Emirates Gold and NkG. We are the data controller for everything described here. Contact us at info@emiratesdg.com.
| Data | Why we hold it | Legal basis |
|---|---|---|
| Name, email address, phone number | To create your account, sign you in, and contact you about an order | Performance of a contract |
| Emirates ID number, legal name, nationality, date of birth, and a photograph of your identity document | Identity verification, which UAE law requires before we may sell physical gold | Legal obligation (AML / KYC) |
| Delivery addresses and delivery notes | To deliver what you ordered | Performance of a contract |
| Order history, prices paid, invoices and credit notes | To fulfil orders and to issue and keep tax invoices | Legal obligation (UAE VAT) |
| Bank account name and IBAN | Only if you sell gold back to us — to pay you. We do not pay cash and cannot pay a third party | Performance of a contract; AML |
| Photographs of a gold bar and its packaging | Only if you sell gold back to us — evidence of the item's condition when it was offered | Legitimate interest (fraud prevention) |
| A profile photograph | Only if you choose to add one | Consent |
| Push notification token | To send price alerts you have set and order updates | Consent / contract |
We do not collect your precise location, your contacts, your calendar, or your browsing on other sites, and nothing at all for advertising or profiling.
The app carries no analytics, no crash reporting and no advertising SDK — not a restricted one, none at all. We do not know which screens you open, how long you stay, or that the app crashed unless you tell us. That is a deliberate choice and it is why this list is short.
Only parties who need to, and only for the purpose above:
We do not sell personal data. We do not share it with advertisers or data brokers. We have never done either and the app has no mechanism to.
Two different clocks apply, and it matters which one your data is on.
Your profile, saved addresses, price alerts, profile photograph and push token exist to serve you while you are a customer. Close your account and they are deleted immediately.
Tax invoices and credit notes, the orders behind them, and the identity documents that permitted the sale must be retained for five years under UAE VAT law (Federal Decree-Law 8/2017) and the anti-money-laundering rules that apply to dealers in precious metals. We cannot delete these on request, and neither can you. Buy-back files are kept on the same basis.
This is the honest limit of "delete my account". If you have never placed an order and never submitted identity documents, closing your account erases everything we hold about you. If you have, the account and your contact details go, and the invoices and identity record stay for the statutory period, marked as belonging to a closed account and used for nothing else.
In the app: More → Profile & Settings → Delete my account. You will be shown exactly what will be deleted and what has to be kept, before anything happens.
You cannot close the account while an order or a buy-back is still in progress — there would be a delivery owed, or gold of yours in our hands, with no one to contact. Complete or cancel it first.
If you cannot reach the app, request closure at emirates-gold-app.web.app/delete-account or by emailing info@emiratesdg.com from the address on the account. We action requests within 30 days.
Write to info@emiratesdg.com. We reply within 30 days.
Identity documents and buy-back evidence are stored with per-customer access rules: you can read your own, compliance staff can read what they must, and no other customer can reach either. Client applications cannot delete them — removal is a records decision, not a tap. Payment for a buy-back goes only to a bank account in your own name. All traffic is encrypted in transit.
No system is perfect. If we discover a breach affecting your personal data we will notify you and the relevant authority as the law requires.
The app is not for anyone under 18. We cannot lawfully sell gold to a minor, and identity verification is required before any purchase. We do not knowingly hold data about children; tell us if you believe we do and we will remove it.
If this policy changes materially we will update the date at the top and notify you in the app before the change takes effect. The current version is always at this address.